All Systems Operational
Content Delivery Operational
90 days ago
100.0 % uptime
Today
Live Streaming Delivery - US-EAST Operational
90 days ago
100.0 % uptime
Today
Live Streaming Delivery - US-WEST Operational
90 days ago
100.0 % uptime
Today
Live Streaming Delivery - US-CENTRAL Operational
90 days ago
100.0 % uptime
Today
Live Streaming Delivery - EU Operational
90 days ago
100.0 % uptime
Today
On-demand/Podcast Delivery - US-EAST Operational
90 days ago
100.0 % uptime
Today
On-demand/Podcast Delivery - US-CENTRAL Operational
90 days ago
100.0 % uptime
Today
On-demand/Podcast Delivery - US-WEST Operational
90 days ago
100.0 % uptime
Today
On-demand/Podcast Delivery - EU Operational
90 days ago
100.0 % uptime
Today
Advertising Operational
90 days ago
100.0 % uptime
Today
Live Streaming Ad Delivery Operational
90 days ago
100.0 % uptime
Today
On-demand/Podcast Ad Delivery Operational
90 days ago
100.0 % uptime
Today
VAST Ad Delivery Operational
90 days ago
100.0 % uptime
Today
Monetize Operational
90 days ago
100.0 % uptime
Today
Live365 Operational
90 days ago
100.0 % uptime
Today
Live365 Streaming Operational
90 days ago
100.0 % uptime
Today
Live365 Ad Delivery Operational
90 days ago
100.0 % uptime
Today
Live365 Dashboard Operational
90 days ago
100.0 % uptime
Today
Live365 Applications Operational
90 days ago
100.0 % uptime
Today
Live365 APIs Operational
90 days ago
100.0 % uptime
Today
Live365 Helpdesk Operational
90 days ago
100.0 % uptime
Today
Components & Services Operational
90 days ago
100.0 % uptime
Today
ARM Dashboard Operational
90 days ago
100.0 % uptime
Today
ARM APIs Operational
90 days ago
100.0 % uptime
Today
Login Services Operational
90 days ago
100.0 % uptime
Today
Windows Servers Operational
90 days ago
100.0 % uptime
Today
Web Hosting Services Operational
90 days ago
100.0 % uptime
Today
Billing Services Operational
90 days ago
100.0 % uptime
Today
Transcoding Operational
90 days ago
100.0 % uptime
Today
Sites Operational
90 days ago
100.0 % uptime
Today
SoundStack Website ? Operational
90 days ago
100.0 % uptime
Today
SoundStack Helpdesk Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Maintenance Event - 1110202201 Oct 11, 2022 07:00-13:00 UTC
Additional Details:

In our US-WEST region, one of SoundStack’s upstream internet transit providers will be performing a network expansion procedure. During this procedure, traffic in this region will automatically fail over to other transit providers.

For Live Streaming and ondemand services, we will stop accepting new listener connections 24 hours in advance in this region and route all new listener traffic to alternate streaming and ondemand instances to minimize the number of ICY listener reconnections due to the transit fail over.


Impact to users:

During this period, active sessions longer than 24 hours may get restarted and any stations that are ingesting to US-WEST will automatically reconnect to another location (less than a few minutes of impact) if needed.

Posted on Sep 28, 2022 - 12:32 UTC
Past Incidents
Oct 5, 2022

No incidents reported today.

Oct 4, 2022

No incidents reported.

Oct 3, 2022

No incidents reported.

Oct 2, 2022

No incidents reported.

Oct 1, 2022
Resolved - On Saturday, October 1, at around 7:00 am ET, SoundStack received notice that some users were having difficulty accessing SoundStack's services. Upon investigation, we found a third party plugin that caused our domain to be flagged with Google. While this impacted only our main website (soundstack.com), Google Safe Browsing ultimately blocked all related content, including sub-domains, from the global internet.

This issue did not impact production facing traffic such as RSS Feeds, podcast delivery, or live streaming audio sessions because it is hosted through other domains. In addition, our core web apps, including SoundStack Engine/Console, SoundStack Monetize, and SoundStack Insights were not impacted.

Our team resolved the issue by 9:00 am ET on October 1 and submitted a re-review directly within Google Search Console. Unfortunately, this process took more than 48 hours to confirm with Google.

As of 12:05 pm ET Monday, October 3, 2022, after escalations to Google, we are seeing normal access and have confirmed the issue is resolved.

Moving forward, SoundStack will take measures to ensure there are no out-dated third party plugins on our website and implement a better policy moving forward, versus relying on a third party hosted service.

We apologize for the inconvenience this may have caused to your workflow. If you have any questions or concerns, please contact support@soundstack.com.

Oct 1, 11:00 UTC
Sep 30, 2022

No incidents reported.

Sep 29, 2022
Completed - The scheduled maintenance has been completed.
Sep 29, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 08:00 UTC
Scheduled - Additional Details:

In our US-WEST region, one of SoundStack’s upstream internet transit providers will be performing a needed software upgrade on their network equipment. During this procedure, traffic in this region will automatically fail over to other transit providers.

For Live Streaming and ondemand services, we will stop accepting new listener connections 24 hours in advance in this region and route all new listener traffic to alternate streaming and ondemand instances to minimize the number of ICY listener reconnections due to the transit fail over.


Impact to users:

During this period, active sessions longer than 24 hours may get restarted and any stations that are ingesting to US-WEST will automatically reconnect to another location (less than a few minutes of impact) if needed.

Sep 23, 23:29 UTC
Sep 28, 2022

No incidents reported.

Sep 27, 2022

No incidents reported.

Sep 26, 2022
Completed - This maintenance will be rescheduled.
Sep 26, 02:26 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 02:00 UTC
Scheduled - As part of our ongoing network upgrade efforts, SoundStack will add an additional transit provider to our US-CENTRAL network for additional redundancy and capacity.

No service impact is expected as a result of this procedure.

Sep 23, 21:23 UTC
Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

Sep 21, 2022

No incidents reported.