EU Datacenter network incident
Update - Update – Monitoring / Near Resolution

We are continuing to monitor the situation following the mitigation implemented by our datacenter partner.

The disruption was related to underlying network infrastructure issues impacting connectivity in the region. While mitigation measures have been effective, our team remains in close coordination with the provider as they complete final remediation work.

At this time, we believe we are approaching full resolution. If conditions remain stable, we expect to close this incident tomorrow.

Thank you again for your patience and understanding throughout this incident.
Mar 27, 2026 - 23:22 UTC
Monitoring - Connectivity has been restored following a temporary fix implemented by our datacenter partner, and services are now returning to normal.

We are continuing to monitor the situation closely to ensure stability while additional measures are implemented to fully address the issue.

Thank you for your patience during this time.
Mar 27, 2026 - 00:25 UTC
Identified - Our datacenter partner has confirmed that the issue is related to a backbone connectivity disruption affecting network routing.

Work is actively underway on their side to restore full service, and we are continuing to monitor the situation closely. We are seeing signs of progress and will share further updates as they become available.

We appreciate your continued patience and understanding while this is being resolved.
Mar 26, 2026 - 22:55 UTC
Update - We are continuing to investigate this issue.
Mar 26, 2026 - 22:51 UTC
Investigating - One of our primary EU datacenter partners is currently experiencing a network-level routing issue, which has impacted service availability.

Our monitoring systems detected the issue immediately, and our engineering team is actively investigating. We are working closely with the datacenter provider to resolve the problem as quickly as possible. Due to SoundStack's advanced redundancy, only partners with encoders that are only pushing to this location are affected.

We sincerely apologize for the disruption your station may have experienced and for any inconvenience caused to you and your listeners.
Mar 26, 2026 - 22:12 UTC
ARM/Insights - Intermittent Availability
Identified - The issue has been identified and a fix is being implemented.
Mar 27, 2026 - 15:01 UTC
Investigating - After further review this morning, we’ve observed some anomalies in reporting, so we’ve moved the incident back to Investigating while our team continues to dig into the root cause. We’ll keep you posted as we learn more.
Mar 27, 2026 - 13:56 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 26, 2026 - 21:23 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 26, 2026 - 21:19 UTC
Investigating - Our engineering team is currently investigating an issue that is causing intermittent disruptions on the Arm/Insights platform. Please note that no statistical data is impacted by this incident—only platform access is affected. We are actively working to identify the root cause and implement a resolution.
Mar 26, 2026 - 20:31 UTC
Uptime over the past 90 days. View historical uptime.
Content Delivery Partial Outage
90 days ago
99.93 % uptime
Today
Live Streaming Delivery - US-EAST Operational
90 days ago
100.0 % uptime
Today
Live Streaming Delivery - US-WEST Operational
90 days ago
100.0 % uptime
Today
Live Streaming Delivery - US-CENTRAL Operational
90 days ago
100.0 % uptime
Today
Live Streaming Delivery - EU Partial Outage
90 days ago
99.5 % uptime
Today
On-demand/Podcast Delivery - US-EAST Operational
90 days ago
100.0 % uptime
Today
On-demand/Podcast Delivery - US-CENTRAL Operational
90 days ago
100.0 % uptime
Today
On-demand/Podcast Delivery - US-WEST Operational
90 days ago
100.0 % uptime
Today
On-demand/Podcast Delivery - EU Operational
90 days ago
100.0 % uptime
Today
Advertising Operational
90 days ago
100.0 % uptime
Today
Live Streaming Ad Delivery Operational
90 days ago
100.0 % uptime
Today
On-demand/Podcast Ad Delivery Operational
90 days ago
100.0 % uptime
Today
VAST Ad Delivery Operational
90 days ago
100.0 % uptime
Today
Monetize Operational
90 days ago
100.0 % uptime
Today
Live365 Operational
90 days ago
100.0 % uptime
Today
Live365 Streaming Operational
90 days ago
100.0 % uptime
Today
Live365 Ad Delivery Operational
90 days ago
100.0 % uptime
Today
Live365 Dashboard Operational
90 days ago
100.0 % uptime
Today
Live365 Applications Operational
90 days ago
100.0 % uptime
Today
Live365 APIs Operational
90 days ago
100.0 % uptime
Today
Live365 Helpdesk Operational
90 days ago
100.0 % uptime
Today
Live365 Reporting Operational
90 days ago
100.0 % uptime
Today
Components & Services Operational
90 days ago
99.97 % uptime
Today
Console Dashboard Operational
90 days ago
100.0 % uptime
Today
Console APIs Operational
90 days ago
100.0 % uptime
Today
Insights Dashboard Operational
90 days ago
100.0 % uptime
Today
Insights APIs Operational
90 days ago
100.0 % uptime
Today
Login Services Operational
90 days ago
99.72 % uptime
Today
Windows Servers Operational
90 days ago
100.0 % uptime
Today
Web Hosting Services Operational
90 days ago
100.0 % uptime
Today
Billing Services Operational
90 days ago
100.0 % uptime
Today
Transcoding Operational
90 days ago
100.0 % uptime
Today
Podcaster Operational
90 days ago
100.0 % uptime
Today
Sites Operational
90 days ago
100.0 % uptime
Today
SoundStack Website Operational
90 days ago
100.0 % uptime
Today
SoundStack Helpdesk Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Mar 28, 2026

No incidents reported today.

Mar 27, 2026

Unresolved incidents: EU Datacenter network incident, ARM/Insights - Intermittent Availability.

Mar 26, 2026
Console(Stream) monitoring
Resolved - Resolved – Monitoring System

Monitoring accuracy has remained stable over the past 24 hours, and alerting is now functioning as expected.

Following the fixes implemented, we have not observed any further false positive alerts. As a result, this incident is now considered resolved, and normal monitoring operations have been fully restored.

We will continue to keep an eye on the system as part of our standard processes to ensure continued stability.

Thank you for your patience and understanding while we worked through this.
Mar 26, 19:31 UTC
Update - Update – Monitoring System

We have identified the issue causing increased false positive alerts in our monitoring system and are actively working toward a full resolution.

This issue is limited to monitoring accuracy and does not impact stream delivery or uptime.

As a temporary mitigation, we have disabled automated monitoring alerts to prevent unnecessary notifications. Customers will not receive alert emails while this is in place. No action is required on your end.

We are continuing to make progress and will restore alerting once accuracy has been fully resolved.

We will share further updates as work continues.
Mar 25, 17:45 UTC
Investigating - We’re currently experiencing an increase in false positive alerts from our stream monitoring systems.
Our team is actively investigating the cause of these alerts and working to restore normal monitoring accuracy.
We’ll continue to provide updates as more information becomes available.
Mar 25, 10:21 UTC
Mar 25, 2026
ARM/Insights - Peak Listeners Graph Display
Resolved - The issue affecting the Analytics & Reporting Manager (Insights), where the Peak Listeners graph was not updating correctly, has now been fully resolved.
We have continued to monitor the system after the fix was applied and have not observed any further anomalies. Stability has been confirmed.
We appreciate your patience while this issue was being investigated and resolved.
If you notice anything unexpected, please don’t hesitate to reach out to our support team.
Mar 25, 17:04 UTC
Monitoring - We identified an issue affecting the Analytics & Reporting Manager (Insights), where the Peak Listeners graph was not updating correctly and appeared static.
A hotfix has now been deployed, restoring the data, as a result, the graph will now reflect accurate values moving forward.
We will continue monitoring the situation to ensure stability.
We appreciate your patience and understanding.
Mar 24, 17:27 UTC
Live365 Streaming Network Maintenance
Completed - The scheduled maintenance has been completed.
Mar 25, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 08:00 UTC
Scheduled - Our engineering team will perform scheduled maintenance on the Live365 Streaming Network.

Impact:
Minimal. During the maintenance window, a small number of Live365 stations operating in LiveDJ, AutoDJ, Relay, or Scheduled Event modes may experience brief interruptions of less than 1 minute of silence for some listeners
Mar 24, 18:34 UTC
Mar 24, 2026
Mar 23, 2026

No incidents reported.

Mar 22, 2026

No incidents reported.

Mar 21, 2026

No incidents reported.

Mar 20, 2026

No incidents reported.

Mar 19, 2026
Live365 Streaming Network
Completed - The scheduled maintenance has been completed.
Mar 19, 02:17 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 02:00 UTC
Scheduled - Our Engineering team will be performing scheduled maintenance on the Live365 Streaming Network.

Impact:
Minimal impact is expected. No downtime for stations or listeners is anticipated during the maintenance window.
Mar 17, 18:33 UTC
Mar 18, 2026

No incidents reported.

Mar 17, 2026

No incidents reported.

Mar 16, 2026

No incidents reported.

Mar 15, 2026

No incidents reported.

Mar 14, 2026

No incidents reported.

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