All Systems Operational
Content Delivery Operational
90 days ago
100.0 % uptime
Today
Live Streaming Delivery - US-EAST Operational
90 days ago
100.0 % uptime
Today
Live Streaming Delivery - US-WEST Operational
90 days ago
100.0 % uptime
Today
Live Streaming Delivery - US-CENTRAL Operational
90 days ago
100.0 % uptime
Today
Live Streaming Delivery - EU Operational
90 days ago
100.0 % uptime
Today
On-demand/Podcast Delivery - US-EAST Operational
90 days ago
100.0 % uptime
Today
On-demand/Podcast Delivery - US-CENTRAL Operational
90 days ago
100.0 % uptime
Today
On-demand/Podcast Delivery - US-WEST Operational
90 days ago
100.0 % uptime
Today
On-demand/Podcast Delivery - EU Operational
90 days ago
100.0 % uptime
Today
Advertising Operational
90 days ago
100.0 % uptime
Today
Live Streaming Ad Delivery Operational
90 days ago
100.0 % uptime
Today
On-demand/Podcast Ad Delivery Operational
90 days ago
100.0 % uptime
Today
VAST Ad Delivery Operational
90 days ago
100.0 % uptime
Today
Monetize Operational
90 days ago
100.0 % uptime
Today
Live365 Operational
90 days ago
100.0 % uptime
Today
Live365 Streaming Operational
90 days ago
100.0 % uptime
Today
Live365 Ad Delivery Operational
90 days ago
100.0 % uptime
Today
Live365 Dashboard Operational
90 days ago
100.0 % uptime
Today
Live365 Applications Operational
90 days ago
100.0 % uptime
Today
Live365 APIs Operational
90 days ago
100.0 % uptime
Today
Live365 Helpdesk Operational
90 days ago
100.0 % uptime
Today
Live365 Reporting Operational
90 days ago
100.0 % uptime
Today
Components & Services Operational
90 days ago
100.0 % uptime
Today
Insights Dashboard Operational
90 days ago
100.0 % uptime
Today
Insights APIs Operational
90 days ago
100.0 % uptime
Today
Login Services Operational
90 days ago
100.0 % uptime
Today
Windows Servers Operational
90 days ago
100.0 % uptime
Today
Web Hosting Services Operational
90 days ago
100.0 % uptime
Today
Billing Services Operational
90 days ago
100.0 % uptime
Today
Transcoding Operational
90 days ago
100.0 % uptime
Today
Podcaster Operational
90 days ago
100.0 % uptime
Today
Sites Operational
90 days ago
100.0 % uptime
Today
SoundStack Website ? Operational
90 days ago
100.0 % uptime
Today
SoundStack Helpdesk Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Maintenance Event - 2903202401 Mar 29, 2024 04:00-06:00 UTC
Additional Details:

In continuation of our ongoing upgrade initiatives, our Engineering Team is scheduled to conduct maintenance on the Login Services.
This maintenance is intended to improve the quality and reliability of our services.


Impact to users:
During this maintenance period, users accessing the Login Service may experience disruptions lasting approximately 10-15 minutes within the 2-hour maintenance window.
We appreciate your patience and understanding during this time.

Posted on Mar 27, 2024 - 23:34 UTC
Past Incidents
Mar 28, 2024

No incidents reported today.

Mar 27, 2024

No incidents reported.

Mar 26, 2024
Completed - The scheduled maintenance has been completed.
Mar 26, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 08:00 UTC
Scheduled - Additional Details:
In continuation of our ongoing upgrade initiatives, our Engineering Team is scheduled to conduct maintenance on the Live365 CDN streaming network.
This maintenance is intended to improve the quality and reliability of our streaming services.


Impact to users:
During this maintenance period, stations from the Live365 CDN may experience service disruptions lasting approximately 10-15 minutes within the 6-hour maintenance window.
We appreciate your patience and understanding during this time.

Mar 26, 01:37 UTC
Completed - The scheduled maintenance has been completed.
Mar 26, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 04:00 UTC
Scheduled - SoundStack has made significant investments in expanding our network to enhance overall customer experience, reliability, and growth.
As part of our ongoing commitment to improvement, we are doing maintenance of the database for our Analytics and Reporting Manager systems.

Impact to users:

During this maintenance period, users of the Analytics and Reporting Manager may experience service disruptions lasting approximately 10-15 minutes within the 2-hour maintenance window.
We want to assure our customers that no data loss will occur during this maintenance process, and all statistics will be reinstated upon completion of the work.

Mar 25, 18:53 UTC
Mar 25, 2024

No incidents reported.

Mar 24, 2024

No incidents reported.

Mar 23, 2024

No incidents reported.

Mar 22, 2024
Completed - The scheduled maintenance has been completed.
Mar 22, 02:09 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 02:00 UTC
Scheduled - SoundStack will be performing a software upgrade on the ais-sa3 cluster server that is located in our US-CENTRAL region. This upgrade is needed in order to maintain stream stability.

To prepare for this upgrade, we will stop accepting new listener connections 24 hours before the scheduled maintenance window.
During this time, all new listener traffic will be redirected to alternative streaming instances to mitigate potential disruptions caused by the software upgrade.

Impact to users:
During this period, active sessions from this cluster that are connected to US-CENTRAL for longer than 24 hours may get restarted and will automatically reconnect to another location.

Mar 20, 19:26 UTC
Mar 21, 2024
Resolved - The incident has been resolved. However, the tracklist data is still being processed and will soon populate the tracklist section of the Analytics & Reporting Manager. We will continue to monitor it.
Mar 21, 20:25 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 21, 19:24 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 21, 18:50 UTC
Investigating - We've detected an issue with the Analytics & Reporting Manager system, resulting in delayed tracklist statistics.
Our engineering team is actively investigating and expects to resolve it soon. We appreciate your patience!

Mar 21, 18:33 UTC
Mar 20, 2024

No incidents reported.

Mar 19, 2024

No incidents reported.

Mar 18, 2024

No incidents reported.

Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024

No incidents reported.

Mar 14, 2024

No incidents reported.