All Systems Operational

Uptime over the past 90 days. View historical uptime.
Content Delivery Operational
90 days ago
100.0 % uptime
Today
Live Streaming Delivery - US-EAST Operational
90 days ago
100.0 % uptime
Today
Live Streaming Delivery - US-WEST Operational
90 days ago
100.0 % uptime
Today
Live Streaming Delivery - US-CENTRAL Operational
90 days ago
100.0 % uptime
Today
Live Streaming Delivery - EU Operational
90 days ago
100.0 % uptime
Today
On-demand/Podcast Delivery - US-EAST Operational
90 days ago
100.0 % uptime
Today
On-demand/Podcast Delivery - US-CENTRAL Operational
90 days ago
100.0 % uptime
Today
On-demand/Podcast Delivery - US-WEST Operational
90 days ago
100.0 % uptime
Today
On-demand/Podcast Delivery - EU Operational
90 days ago
100.0 % uptime
Today
Advertising Operational
90 days ago
100.0 % uptime
Today
Live Streaming Ad Delivery Operational
90 days ago
100.0 % uptime
Today
On-demand/Podcast Ad Delivery Operational
90 days ago
100.0 % uptime
Today
VAST Ad Delivery Operational
90 days ago
100.0 % uptime
Today
Monetize Operational
90 days ago
100.0 % uptime
Today
Live365 Operational
90 days ago
100.0 % uptime
Today
Live365 Streaming Operational
90 days ago
100.0 % uptime
Today
Live365 Ad Delivery Operational
90 days ago
100.0 % uptime
Today
Live365 Dashboard Operational
90 days ago
100.0 % uptime
Today
Live365 Applications Operational
90 days ago
100.0 % uptime
Today
Live365 APIs Operational
90 days ago
100.0 % uptime
Today
Live365 Helpdesk Operational
90 days ago
100.0 % uptime
Today
Live365 Reporting Operational
90 days ago
100.0 % uptime
Today
Components & Services Operational
90 days ago
100.0 % uptime
Today
Console Dashboard Operational
90 days ago
100.0 % uptime
Today
Console APIs Operational
90 days ago
100.0 % uptime
Today
Insights Dashboard Operational
90 days ago
100.0 % uptime
Today
Insights APIs Operational
90 days ago
100.0 % uptime
Today
Login Services Operational
90 days ago
100.0 % uptime
Today
Windows Servers Operational
90 days ago
100.0 % uptime
Today
Web Hosting Services Operational
90 days ago
100.0 % uptime
Today
Billing Services Operational
90 days ago
100.0 % uptime
Today
Transcoding Operational
90 days ago
100.0 % uptime
Today
Podcaster Operational
90 days ago
100.0 % uptime
Today
Sites Operational
90 days ago
100.0 % uptime
Today
SoundStack Website ? Operational
90 days ago
100.0 % uptime
Today
SoundStack Helpdesk Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 2, 2025

No incidents reported today.

Jul 1, 2025
EU-CENTRAL: Facility Cooling Issue
Resolved - Ambient temperatures in the EU-CENTRAL region have returned to normal, and the underlying cooling issue has been fully resolved. A permanent solution has been implemented by our facility provider, and we will review their root cause analysis (RCA) once it is available.

Throughout the event, SoundStack services and network connectivity remained available. We appreciate your patience and understanding.

If you have any questions, please contact us at support@soundstack.com.
Jul 1, 21:13 UTC
Update - Temperatures are now falling within the EU-CENTRAL facility. We believe that the risk of impact is over, but will continue to monitor the situation and provide updates until temperatures reach nominal levels.
Jul 1, 18:37 UTC
Monitoring - SoundStack is actively monitoring a cooling issue at one of our EU-CENTRAL data centers, caused by abnormally high ambient temperatures in Amsterdam, NL. At this time, all services are operating normally. However, there is an increased risk of thermal shutdown should temperatures rise further.

As a precaution, new Live Streaming Egress sessions have already been rerouted to alternate regions. Customers ingesting to EU-CENTRAL without redundancy in other regions may experience a disruption if a thermal shutdown becomes necessary.

We are working closely with our data center partner and will provide updates as conditions evolve.
Jul 1, 16:03 UTC
Live365 Streaming Network Maintenance
Completed - The scheduled maintenance has been completed.
Jul 1, 02:20 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 02:00 UTC
Scheduled - Our engineering team will be performing scheduled maintenance on the Live365 Streaming Network.

Impact:
Minimal. During the maintenance window, a small number of Live365 stations operating in LiveDJ, AutoDJ, Relay, or Scheduled Event modes may experience brief interruptions of less than 10 minutes of silence for some listeners.
Jun 30, 22:55 UTC
Jun 30, 2025

No incidents reported.

Jun 29, 2025
Degraded Analytics Performance
Resolved - This incident has been resolved.
Jun 29, 19:11 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 29, 14:08 UTC
Investigating - Our engineering team is currently investigating an issue that is causing intermittent disruptions on the Arm/Insights platform. Please note that no statistical data is impacted by this incident—only platform access is affected. We are actively working to identify the root cause and implement a resolution.
Jun 29, 13:17 UTC
Jun 28, 2025

No incidents reported.

Jun 27, 2025

No incidents reported.

Jun 26, 2025
Soundstack Infrastructure Upgrade – PIT01
Completed - The scheduled maintenance has been completed.
Jun 26, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 07:00 UTC
Scheduled - We are performing a routine infrastructure upgrade on our PIT01 environment to ensure our systems remain secure, stable, and up-to-date. This update is being rolled out gradually and is not expected to cause any disruption to the platform or your services.

Impact to Users:
All systems will remain fully operational during this time, and no customer impact is anticipated.

Thank you for your continued support as we work to enhance the reliability and performance of our platform.
Jun 23, 23:26 UTC
Jun 25, 2025

No incidents reported.

Jun 24, 2025

No incidents reported.

Jun 23, 2025

No incidents reported.

Jun 22, 2025
Platform Infrastructure Upgrade - Insights
Completed - The scheduled maintenance for the Analytics and Reporting Manager (Insights), originally planned to improve performance, stability, and scalability, has been postponed due to additional technical dependencies that need to be addressed beforehand.

We’re taking this step to ensure a smoother maintenance process and to minimize any potential disruption for our users. A new maintenance window will be communicated in advance once rescheduled.

Please note: There has been no impact on service, and all systems remain fully operational.

Thank you for your understanding and continued support as we work to deliver a better experience.
Jun 22, 07:54 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 02:00 UTC
Scheduled - SoundStack is performing scheduled maintenance to improve the performance, stability, and scalability of our Analytics and Reporting Manager systems (Insights). This work is part of our ongoing efforts to enhance the customer experience and ensure long-term reliability.

User Impact:
During the 6-hour maintenance window, users may experience temporary service disruptions lasting approximately 60 minutes.

Please note: No data will be lost, and all analytics and reporting data will be fully restored once maintenance is complete.

We appreciate your understanding as we continue to improve your experience.
Jun 16, 22:48 UTC
Jun 21, 2025

No incidents reported.

Jun 20, 2025

No incidents reported.

Jun 19, 2025
ARM/Insights - Delayed Analytics Reporting
Resolved - This incident has been resolved.
Jun 19, 12:26 UTC
Monitoring - We’re seeing signs that statistics are beginning to recover. Our team will continue to closely monitor the system to ensure full stability. Thank you again for your patience!
Jun 18, 20:53 UTC
Investigating - We're currently investigating an issue affecting the Analytics & Reporting Manager (Insights), where statistics may appear lower than expected. Our engineering team is actively working to resolve this. We appreciate your patience and understanding!
Jun 18, 16:59 UTC
Jun 18, 2025
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