Live365 Dashboard, Reporting, and Insights Maintenance

Scheduled Maintenance Report for SoundStack

Completed

The scheduled maintenance has been completed.
Posted Nov 06, 2025 - 14:00 UTC

Update

We’re extending the maintenance window by another hour as our team continues to address some issues identified with the Live365 Aggregator app, Live365 BSS apps, and Alexa integration. We appreciate your patience and understanding as we work to complete this maintenance safely and ensure all services are fully restored.
Posted Nov 06, 2025 - 12:44 UTC

Update

We’re extending the maintenance window by an additional hour to finalize the remaining work. Our team continues to make progress and is focused on completing the maintenance safely and efficiently. Thank you for your continued patience and understanding.
Posted Nov 06, 2025 - 11:49 UTC

Update

We’ve extended this maintenance window by one additional hour. Our team is actively working to complete the maintenance safely and as quickly as possible. We appreciate your patience and understanding.
Posted Nov 06, 2025 - 10:06 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Nov 06, 2025 - 08:00 UTC

Scheduled

Our Engineering Team will be performing scheduled maintenance on the Live365 Dashboard, Live365 Reporting (Analytics), and Insights (Analytics and Reporting Manager) platforms to enhance infrastructure and improve overall service performance.

Impact:
During this maintenance window:
Live365 Dashboard:

Users may experience brief interruptions when managing their Live365 stations.

Live365 Reporting (Analytics) and Insights platforms:

Users may experience temporary disruptions while accessing reporting and analytics data.

Any interruptions are expected to last less than 5 minutes within the 4-hour maintenance window.

Thank you for your patience and understanding as we continue to strengthen the stability and reliability of our platform.
Posted Nov 05, 2025 - 16:02 UTC
This scheduled maintenance affected: Live365 (Live365 Dashboard, Live365 Reporting) and Components & Services (Insights Dashboard, Insights APIs).