All Systems Operational
Content Delivery Operational
90 days ago
99.97 % uptime
Today
Live Streaming Delivery - US-EAST Operational
90 days ago
99.94 % uptime
Today
Live Streaming Delivery - US-WEST Operational
90 days ago
99.94 % uptime
Today
Live Streaming Delivery - US-CENTRAL Operational
90 days ago
99.94 % uptime
Today
Live Streaming Delivery - EU Operational
90 days ago
99.94 % uptime
Today
On-demand/Podcast Delivery - US-EAST Operational
90 days ago
100.0 % uptime
Today
On-demand/Podcast Delivery - US-CENTRAL Operational
90 days ago
100.0 % uptime
Today
On-demand/Podcast Delivery - US-WEST Operational
90 days ago
100.0 % uptime
Today
On-demand/Podcast Delivery - EU Operational
90 days ago
100.0 % uptime
Today
Advertising Operational
90 days ago
99.98 % uptime
Today
Live Streaming Ad Delivery Operational
90 days ago
100.0 % uptime
Today
On-demand/Podcast Ad Delivery Operational
90 days ago
100.0 % uptime
Today
VAST Ad Delivery Operational
90 days ago
99.95 % uptime
Today
Monetize Operational
90 days ago
100.0 % uptime
Today
Live365 Operational
90 days ago
99.99 % uptime
Today
Live365 Streaming Operational
90 days ago
99.97 % uptime
Today
Live365 Ad Delivery Operational
90 days ago
100.0 % uptime
Today
Live365 Dashboard Operational
90 days ago
100.0 % uptime
Today
Live365 Applications Operational
90 days ago
100.0 % uptime
Today
Live365 APIs Operational
90 days ago
100.0 % uptime
Today
Live365 Helpdesk Operational
90 days ago
100.0 % uptime
Today
Live365 Reporting Operational
90 days ago
100.0 % uptime
Today
Components & Services Operational
90 days ago
100.0 % uptime
Today
Insights Dashboard Operational
90 days ago
100.0 % uptime
Today
Insights APIs Operational
90 days ago
100.0 % uptime
Today
Login Services Operational
90 days ago
100.0 % uptime
Today
Windows Servers Operational
90 days ago
100.0 % uptime
Today
Web Hosting Services Operational
90 days ago
100.0 % uptime
Today
Billing Services Operational
90 days ago
100.0 % uptime
Today
Transcoding Operational
90 days ago
100.0 % uptime
Today
Podcaster Operational
90 days ago
100.0 % uptime
Today
Sites Operational
90 days ago
100.0 % uptime
Today
SoundStack Website ? Operational
90 days ago
100.0 % uptime
Today
SoundStack Helpdesk Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Maintenance Event - Insights May 24, 2024 03:00-05:00 UTC
SoundStack has made significant investments in expanding our network to enhance overall customer experience, reliability, and growth.
As part of our ongoing commitment to improvement, we are doing maintenance of the database for our Analytics and Reporting Manager systems.


Impact to users:


During this maintenance period, users of the Analytics and Reporting Manager may experience service disruptions lasting approximately 10-15 minutes within the 2-hour maintenance window.
We want to assure our customers that no data loss will occur during this maintenance process, and all statistics will be reinstated upon completion of the work.

Posted on May 18, 2024 - 00:54 UTC
Past Incidents
May 21, 2024

No incidents reported today.

May 20, 2024

No incidents reported.

May 19, 2024

No incidents reported.

May 18, 2024

No incidents reported.

May 17, 2024

No incidents reported.

May 16, 2024
Completed - The scheduled maintenance has been completed.
May 16, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 03:00 UTC
Scheduled - SoundStack has made significant investments in expanding our network to enhance overall customer experience, reliability, and growth.
As part of our ongoing commitment to improvement, we are doing maintenance of the database for our Analytics and Reporting Manager systems.

Impact to users:

During this maintenance period, users of the Analytics and Reporting Manager may experience service disruptions lasting approximately 10-15 minutes within the 2-hour maintenance window.
We want to assure our customers that no data loss will occur during this maintenance process, and all statistics will be reinstated upon completion of the work.

May 9, 22:53 UTC
May 15, 2024

No incidents reported.

May 14, 2024
Resolved - Cogent has fully resolved their issue. We are awaiting further root cause analysis and will pass it along to affected clients once it is available.
May 14, 20:56 UTC
Monitoring - At approximately 10:51pm Eastern on 5/13/2024, SoundStack observed a brief connectivity disruption upstream of our Dallas network.

Our network redundancy behaved as it should. When this event occurred, traffic traversing the third party transit provider Cogent's network automatically re-converged over other redundant providers/paths. However, as a result of this reconvergence, some listener sessions were reset.

We are working to get additional info regarding this incident and will pass it along as it becomes available and apologize for the inconvenience caused.

May 14, 03:47 UTC
May 13, 2024

No incidents reported.

May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024

No incidents reported.

May 9, 2024

No incidents reported.

May 8, 2024

No incidents reported.

May 7, 2024

No incidents reported.