All Systems Operational

Uptime over the past 90 days. View historical uptime.
Content Delivery Operational
90 days ago
99.99 % uptime
Today
Live Streaming Delivery - US-EAST Operational
90 days ago
100.0 % uptime
Today
Live Streaming Delivery - US-WEST Operational
90 days ago
100.0 % uptime
Today
Live Streaming Delivery - US-CENTRAL Operational
90 days ago
100.0 % uptime
Today
Live Streaming Delivery - EU Operational
90 days ago
99.98 % uptime
Today
On-demand/Podcast Delivery - US-EAST Operational
90 days ago
100.0 % uptime
Today
On-demand/Podcast Delivery - US-CENTRAL Operational
90 days ago
100.0 % uptime
Today
On-demand/Podcast Delivery - US-WEST Operational
90 days ago
100.0 % uptime
Today
On-demand/Podcast Delivery - EU Operational
90 days ago
100.0 % uptime
Today
Advertising Operational
90 days ago
100.0 % uptime
Today
Live Streaming Ad Delivery Operational
90 days ago
100.0 % uptime
Today
On-demand/Podcast Ad Delivery Operational
90 days ago
100.0 % uptime
Today
VAST Ad Delivery Operational
90 days ago
100.0 % uptime
Today
Monetize Operational
90 days ago
100.0 % uptime
Today
Live365 Operational
90 days ago
99.98 % uptime
Today
Live365 Streaming Operational
90 days ago
99.98 % uptime
Today
Live365 Ad Delivery Operational
90 days ago
100.0 % uptime
Today
Live365 Dashboard Operational
90 days ago
99.98 % uptime
Today
Live365 Applications Operational
90 days ago
99.98 % uptime
Today
Live365 APIs Operational
90 days ago
99.97 % uptime
Today
Live365 Helpdesk Operational
90 days ago
100.0 % uptime
Today
Live365 Reporting Operational
90 days ago
99.97 % uptime
Today
Components & Services Operational
90 days ago
99.98 % uptime
Today
Console Dashboard Operational
90 days ago
99.98 % uptime
Today
Console APIs Operational
90 days ago
99.98 % uptime
Today
Insights Dashboard Operational
90 days ago
99.98 % uptime
Today
Insights APIs Operational
90 days ago
99.98 % uptime
Today
Login Services Operational
90 days ago
99.98 % uptime
Today
Windows Servers Operational
90 days ago
100.0 % uptime
Today
Web Hosting Services Operational
90 days ago
100.0 % uptime
Today
Billing Services Operational
90 days ago
100.0 % uptime
Today
Transcoding Operational
90 days ago
100.0 % uptime
Today
Podcaster Operational
90 days ago
99.97 % uptime
Today
Sites Operational
90 days ago
100.0 % uptime
Today
SoundStack Website Operational
90 days ago
100.0 % uptime
Today
SoundStack Helpdesk Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Maintenance Event 2204202601 (Ingest US-Central) Apr 23, 2026 02:00-04:00 UTC

Additional Details:

As part of SoundStack’s ongoing infrastructure improvements, we will migrate the ingest-us-central-01.audiocdn.com ingest server to our new US-CENTRAL datacenter during the scheduled maintenance window.

Our team will oversee the process from start to finish to ensure a smooth and seamless transition.
During this time, encoder connectivity to ingest-us-central-01.audiocdn.com will be temporarily interrupted while the migration is in progress.

Impact to Clients

Streams and encoders ingesting to the ingest-us-central-01.audiocdn.com server may experience up to 10 minutes of downtime for single-availability ingests during the maintenance window.
Posted on Apr 09, 2026 - 22:25 UTC

Maintenance Event 2704202601 (Ingest US East) Apr 28, 2026 02:00-04:00 UTC

Additional Details:

As part of SoundStack’s ongoing infrastructure improvements, we will migrate the ingest-us-east-01.audiocdn.com ingest server to our new US-EAST datacenter during the scheduled maintenance window. Our team will oversee the process from start to finish to ensure a smooth and seamless transition.

During this time, encoder connectivity to ingest-us-east-01.audiocdn.com will be temporarily interrupted while the migration is in progress.

Impact to Clients

Streams and encoders ingesting to the ingest-us-east-01.audiocdn.com server may experience up to 10 minutes of downtime for single-availability ingests during the maintenance window.
Posted on Apr 09, 2026 - 22:47 UTC
Apr 10, 2026

No incidents reported today.

Apr 9, 2026
Network Incident Affecting a Subset of Services
Postmortem - Read details
Apr 9, 16:37 UTC
Resolved - The incident affecting a subset of services has been resolved, and all impacted systems are now operating normally.
Our team will continue monitoring the environment closely, and we will share a full Root Cause Analysis once it is completed.
Apr 9, 09:47 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 9, 08:35 UTC
Update - We are continuing to investigate this issue.
Apr 9, 08:15 UTC
Investigating - We are currently investigating a network-related incident affecting a subset of services. Our team is actively working to identify the root cause and restore full service as quickly as possible.
Apr 9, 08:12 UTC
Scheduled Maintenance – Live365 API
Completed - The scheduled maintenance has been completed.
Apr 9, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 02:00 UTC
Scheduled - Our Engineering team will be performing scheduled maintenance on the Live365 APIs.
We will monitor systems throughout the maintenance to ensure stability and address any unexpected issues promptly.

Impact:
Minimal impact is expected. No downtime for stations or listeners is anticipated during the maintenance period.
Apr 7, 12:13 UTC
Apr 8, 2026

No incidents reported.

Apr 7, 2026

No incidents reported.

Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026

No incidents reported.

Apr 2, 2026

No incidents reported.

Apr 1, 2026

No incidents reported.

Mar 31, 2026

No incidents reported.

Mar 30, 2026
ARM/Insights - Intermittent Availability
Resolved - This incident has been resolved.
Mar 30, 13:56 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 28, 17:27 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 27, 15:01 UTC
Investigating - After further review this morning, we’ve observed some anomalies in reporting, so we’ve moved the incident back to Investigating while our team continues to dig into the root cause. We’ll keep you posted as we learn more.
Mar 27, 13:56 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 26, 21:23 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 26, 21:19 UTC
Investigating - Our engineering team is currently investigating an issue that is causing intermittent disruptions on the Arm/Insights platform. Please note that no statistical data is impacted by this incident—only platform access is affected. We are actively working to identify the root cause and implement a resolution.
Mar 26, 20:31 UTC
Mar 29, 2026
EU Datacenter network incident
Resolved - Resolved

The incident affecting our EU datacenter network has been resolved.

Our datacenter partner has completed remediation work, and network stability has been fully restored. We have continued to monitor the situation and have confirmed that services are operating normally.

We appreciate your patience and understanding throughout this incident. If you continue to experience any issues, please don’t hesitate to reach out to our support team.
Mar 29, 15:26 UTC
Update - Update – Monitoring / Near Resolution

We are continuing to monitor the situation following the mitigation implemented by our datacenter partner.

The disruption was related to underlying network infrastructure issues impacting connectivity in the region. While mitigation measures have been effective, our team remains in close coordination with the provider as they complete final remediation work.

At this time, we believe we are approaching full resolution. If conditions remain stable, we expect to close this incident tomorrow.

Thank you again for your patience and understanding throughout this incident.
Mar 27, 23:22 UTC
Monitoring - Connectivity has been restored following a temporary fix implemented by our datacenter partner, and services are now returning to normal.

We are continuing to monitor the situation closely to ensure stability while additional measures are implemented to fully address the issue.

Thank you for your patience during this time.
Mar 27, 00:25 UTC
Identified - Our datacenter partner has confirmed that the issue is related to a backbone connectivity disruption affecting network routing.

Work is actively underway on their side to restore full service, and we are continuing to monitor the situation closely. We are seeing signs of progress and will share further updates as they become available.

We appreciate your continued patience and understanding while this is being resolved.
Mar 26, 22:55 UTC
Update - We are continuing to investigate this issue.
Mar 26, 22:51 UTC
Investigating - One of our primary EU datacenter partners is currently experiencing a network-level routing issue, which has impacted service availability.

Our monitoring systems detected the issue immediately, and our engineering team is actively investigating. We are working closely with the datacenter provider to resolve the problem as quickly as possible. Due to SoundStack's advanced redundancy, only partners with encoders that are only pushing to this location are affected.

We sincerely apologize for the disruption your station may have experienced and for any inconvenience caused to you and your listeners.
Mar 26, 22:12 UTC
Mar 28, 2026
Mar 27, 2026
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