All Systems Operational
Content Delivery Operational
90 days ago
100.0 % uptime
Today
Live Streaming Delivery - US-EAST Operational
90 days ago
100.0 % uptime
Today
Live Streaming Delivery - US-WEST Operational
90 days ago
100.0 % uptime
Today
Live Streaming Delivery - US-CENTRAL Operational
90 days ago
100.0 % uptime
Today
Live Streaming Delivery - EU Operational
90 days ago
100.0 % uptime
Today
On-demand/Podcast Delivery - US-EAST Operational
90 days ago
100.0 % uptime
Today
On-demand/Podcast Delivery - US-CENTRAL Operational
90 days ago
100.0 % uptime
Today
On-demand/Podcast Delivery - US-WEST Operational
90 days ago
100.0 % uptime
Today
On-demand/Podcast Delivery - EU Operational
90 days ago
100.0 % uptime
Today
Advertising Operational
90 days ago
100.0 % uptime
Today
Live Streaming Ad Delivery Operational
90 days ago
100.0 % uptime
Today
On-demand/Podcast Ad Delivery Operational
90 days ago
100.0 % uptime
Today
VAST Ad Delivery Operational
90 days ago
100.0 % uptime
Today
Monetize Operational
90 days ago
100.0 % uptime
Today
Live365 Operational
90 days ago
99.99 % uptime
Today
Live365 Streaming Operational
90 days ago
99.98 % uptime
Today
Live365 Ad Delivery Operational
90 days ago
100.0 % uptime
Today
Live365 Dashboard Operational
90 days ago
100.0 % uptime
Today
Live365 Applications Operational
90 days ago
100.0 % uptime
Today
Live365 APIs Operational
90 days ago
99.98 % uptime
Today
Live365 Helpdesk Operational
90 days ago
100.0 % uptime
Today
Live365 Reporting Operational
90 days ago
100.0 % uptime
Today
Components & Services Operational
90 days ago
100.0 % uptime
Today
ARM Dashboard Operational
90 days ago
100.0 % uptime
Today
ARM APIs Operational
90 days ago
100.0 % uptime
Today
Login Services Operational
90 days ago
100.0 % uptime
Today
Windows Servers Operational
90 days ago
100.0 % uptime
Today
Web Hosting Services Operational
90 days ago
100.0 % uptime
Today
Billing Services Operational
90 days ago
100.0 % uptime
Today
Transcoding Operational
90 days ago
100.0 % uptime
Today
Sites Operational
90 days ago
100.0 % uptime
Today
SoundStack Website ? Operational
90 days ago
100.0 % uptime
Today
SoundStack Helpdesk Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Maintenance Event 1002202302 Feb 11, 2023 04:00-06:00 UTC
Additional Details:

As part of SoundStack’s ongoing network upgrade efforts, we will be upgrading instances of your service during the window listed above in our US-CENTRAL (DAL03) location. Don’t worry, as our team will be around during the entire process and handle the process end-to-end. As a result of this upgrade, no server IP addresses will be changed and no automation instances will need to be restarted. Services will only lose network connectivity while the upgrade work is being performed.

Impact to users:

During this maintenance window, up to 20 minutes of network downtime will occur.

Posted on Feb 06, 2023 - 18:34 UTC
Maintenance Event 1002202301 Feb 11, 2023 04:00-06:00 UTC
Additional Details:

As part of SoundStack’s ongoing network upgrade efforts, we will be upgrading instances of your service during the window listed above in our US-CENTRAL (DAL03) location. Because your streaming services are fully redundant, we will stop accepting new listener connections 24 hours in advance in the US-CENTRAL region and route all new listener traffic to alternate streaming and ondemand instances to minimize listener impact.

Impact to users:

During this maintenance window, active sessions >24 hours will get disconnected and any stations that are ingesting to US-CENTRAL will automatically reconnect to another location (less than a few minutes of impact).

Posted on Feb 06, 2023 - 15:13 UTC
Past Incidents
Feb 8, 2023

No incidents reported today.

Feb 7, 2023

No incidents reported.

Feb 6, 2023

No incidents reported.

Feb 5, 2023

No incidents reported.

Feb 4, 2023

No incidents reported.

Feb 3, 2023

No incidents reported.

Feb 2, 2023
Resolved - Our engineering team has confirmed the issue is now resolved.
Thank you all for being a part of our great community and happy broadcasting.

Feb 2, 05:06 UTC
Monitoring - Our team has issued a fix for this and services are running normally again.
We will continue to monitor this until we are certain that the issue is completely resolved.

Thank you for your patience and understanding

Feb 2, 04:49 UTC
Identified - At this time, our team has identified the issue and is actively working on a solution.
Some services are still experiencing intermittent issues, however, we are hopeful for a speedy resolution.

Thank you again for your patience,

Feb 2, 04:18 UTC
Investigating - We have confirmed reports that there is currently degraded performance with some of our cloud based playback tools. This is causing a segment of users to experience issues with their streams.

Our engineers have been alerted and are investigating in order to reach a prompt resolution.

Thank you for your patience and please stay tuned for updates!

Feb 2, 03:53 UTC
Feb 1, 2023

No incidents reported.

Jan 31, 2023

No incidents reported.

Jan 30, 2023
Resolved - A fix is implemented and historical data for the last few hours are populating.
Jan 30, 23:57 UTC
Identified - The issue has been identified and a fix is being implemented.
Jan 30, 22:24 UTC
Investigating - We have identified an incident with the Analytics & Reporting Manager system which is causing some data to display delayed.
Please note that there is no data loss. Our engineering team is investigating and should come to a resolution shortly.

Thank you for your patience!

Jan 30, 22:07 UTC
Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023

No incidents reported.

Jan 25, 2023

No incidents reported.