In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 2025 - 02:00 UTC
Scheduled - SoundStack is performing scheduled maintenance to improve the performance, stability, and scalability of our Analytics and Reporting Manager systems (Insights). This work is part of our ongoing efforts to enhance the customer experience and ensure long-term reliability.
User Impact: During the 6-hour maintenance window, users may experience temporary service disruptions lasting approximately 60 minutes.
Please note: No data will be lost, and all analytics and reporting data will be fully restored once maintenance is complete.
We appreciate your understanding as we continue to improve your experience.
Jun 22, 202502:00-08:00 UTC
Resolved -
This incident has been resolved.
Jun 19, 12:26 UTC
Monitoring -
We’re seeing signs that statistics are beginning to recover. Our team will continue to closely monitor the system to ensure full stability. Thank you again for your patience!
Jun 18, 20:53 UTC
Investigating -
We're currently investigating an issue affecting the Analytics & Reporting Manager (Insights), where statistics may appear lower than expected. Our engineering team is actively working to resolve this. We appreciate your patience and understanding!
Jun 18, 16:59 UTC
Resolved -
This incident has been resolved.
Jun 17, 17:36 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Jun 17, 15:32 UTC
Investigating -
Our engineering team is actively investigating an issue that is leading to intermittent access disruptions on the Arm/Insights platform. We want to assure you that this incident does not affect any statistical data; only the ability to access the platform is impacted. We are working diligently to identify the root cause and implement a fix as quickly as possible.
Jun 17, 14:42 UTC
Resolved -
We have confirmed that all reporting functionality for the monetize dashboard has been returned. Please get in touch with support@soundstack.com if you are still experiencing any issues or have any questions.
Jun 17, 16:51 UTC
Investigating -
We are investigating a delay in data reporting from a demand partner. This delay is causing the publisher's monetize dashboard to be inaccurate and missing some data. This is not impacting ad performance and is only a delay in the statistics showing up on the dashboard. Once the reporting issue is resolved, all back stats will be returned to the dashboard.
Thank you for your patience as our team resolves this issue. Once all reporting is restored, we will update this status dashboard.
Jun 15, 14:57 UTC