Monetize Planned Upgrades and Migration
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 2026 - 19:55 UTC
Scheduled - We are performing planned upgrades and infrastructure migrations affecting Monetize over the coming weeks. During this work, reporting data may be temporarily delayed in the Monetize interface.

No data is expected to be lost during this process. Our team is actively supervising the migration and monitoring the service throughout the upgrade.

Should any issues arise during this work, we will provide updates here.
Aug 19, 2026 19:55 - Aug 31, 2026 21:55 UTC
Uptime over the past 90 days. View historical uptime.
Content Delivery Operational
90 days ago
99.99 % uptime
Today
Live Streaming Delivery - US-EAST Operational
90 days ago
100.0 % uptime
Today
Live Streaming Delivery - US-WEST Operational
90 days ago
100.0 % uptime
Today
Live Streaming Delivery - US-CENTRAL Operational
90 days ago
100.0 % uptime
Today
Live Streaming Delivery - EU Operational
90 days ago
99.99 % uptime
Today
On-demand/Podcast Delivery - US-EAST Operational
90 days ago
100.0 % uptime
Today
On-demand/Podcast Delivery - US-CENTRAL Operational
90 days ago
100.0 % uptime
Today
On-demand/Podcast Delivery - US-WEST Operational
90 days ago
100.0 % uptime
Today
On-demand/Podcast Delivery - EU Operational
90 days ago
100.0 % uptime
Today
Advertising Under Maintenance
90 days ago
100.0 % uptime
Today
Live Streaming Ad Delivery Operational
90 days ago
100.0 % uptime
Today
On-demand/Podcast Ad Delivery Operational
90 days ago
100.0 % uptime
Today
VAST Ad Delivery Operational
90 days ago
100.0 % uptime
Today
Monetize Under Maintenance
90 days ago
100.0 % uptime
Today
Live365 Operational
90 days ago
100.0 % uptime
Today
Live365 Streaming Operational
90 days ago
100.0 % uptime
Today
Live365 Ad Delivery Operational
90 days ago
100.0 % uptime
Today
Live365 Dashboard Operational
90 days ago
100.0 % uptime
Today
Live365 Applications Operational
90 days ago
100.0 % uptime
Today
Live365 APIs Operational
90 days ago
100.0 % uptime
Today
Live365 Helpdesk Operational
90 days ago
100.0 % uptime
Today
Live365 Reporting Operational
90 days ago
100.0 % uptime
Today
Components & Services Operational
90 days ago
100.0 % uptime
Today
Stream Dashboard Operational
90 days ago
100.0 % uptime
Today
Stream APIs Operational
90 days ago
100.0 % uptime
Today
Insights Dashboard Operational
90 days ago
100.0 % uptime
Today
Insights APIs Operational
90 days ago
100.0 % uptime
Today
Login Services Operational
90 days ago
100.0 % uptime
Today
Windows Servers Operational
90 days ago
100.0 % uptime
Today
Web Hosting Services Operational
90 days ago
100.0 % uptime
Today
Billing Services Operational
90 days ago
100.0 % uptime
Today
Transcoding Operational
90 days ago
100.0 % uptime
Today
Podcast Operational
90 days ago
100.0 % uptime
Today
Sites Operational
90 days ago
100.0 % uptime
Today
SoundStack Website Operational
90 days ago
100.0 % uptime
Today
SoundStack Helpdesk Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Aug 20, 2026

No incidents reported today.

Aug 19, 2026

Scheduled Maintenance – Ingest Server Software Upgrade
Completed - The scheduled maintenance has been completed.
Aug 19, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 02:00 UTC
Scheduled - As part of SoundStack's ongoing infrastructure improvements, we will be upgrading the streaming software on the ingest-us-central-01.audiocdn.com ingest server during the scheduled maintenance window. Our engineering team will oversee the upgrade from start to finish to ensure a smooth and seamless process.

During the maintenance window, encoder connectivity to ingest-us-central-01.audiocdn.com will be temporarily interrupted while the upgrade is being performed.

Impact to Clients

Streams and encoders using ingest-us-central-01.audiocdn.com may experience up to 10 minutes of downtime for single-availability ingests during the maintenance window. Clients configured with redundant or highly available ingest endpoints are not expected to experience service interruption.
Jul 28, 21:55 UTC

Aug 18, 2026

No incidents reported.

Aug 17, 2026

No incidents reported.

Aug 16, 2026

No incidents reported.

Aug 15, 2026

No incidents reported.

Aug 14, 2026

No incidents reported.

Aug 13, 2026

No incidents reported.

Aug 12, 2026

Connectivity Issues Affecting EU Live Streaming
Resolved - This incident has been resolved.
Aug 12, 14:12 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 12, 04:38 UTC
Identified - We have identified the issue as originating with an upstream provider supporting a portion of our European footprint. The provider is actively investigating the underlying connectivity issue. Impact remains limited to a subset of our Europe-based live streaming services, and we will continue to provide updates as more information becomes available.
Aug 12, 04:09 UTC
Investigating - SoundStack is currently investigating a network connectivity issue affecting a subset of our Europe-based live streaming services. The affected services are experiencing a service disruption while we work to identify the cause and restore normal connectivity. We will provide additional updates as more information becomes available.
Aug 12, 04:03 UTC
Scheduled Maintenance – Ingest Server Software Upgrade
Completed - The scheduled maintenance has been completed.
Aug 12, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 02:00 UTC
Scheduled - As part of SoundStack's ongoing infrastructure improvements, we will be upgrading the streaming software on the ingest-us-east-01.audiocdn.com ingest server during the scheduled maintenance window. Our engineering team will oversee the upgrade from start to finish to ensure a smooth and seamless process.

During the maintenance window, encoder connectivity to ingest-us-east-01.audiocdn.com will be temporarily interrupted while the upgrade is being performed.

Impact to Clients

Streams and encoders using ingest-us-east-01.audiocdn.com may experience up to 10 minutes of downtime for single-availability ingests during the maintenance window. Clients configured with redundant or highly available ingest endpoints are not expected to experience service interruption.
Jul 28, 21:51 UTC

Aug 11, 2026

Stream, Stream Monitoring, and API System Maintenance
Completed - The scheduled maintenance has been completed.
Aug 11, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 07:00 UTC
Scheduled - As part of our ongoing infrastructure improvements, SoundStack will perform scheduled maintenance on the Stream (Console) platform to further enhance the reliability and performance of our infrastructure.

Maintenance Impact:
The Stream (Console) and API will be available in read-only mode. Users will be able to view data, but they cannot make updates or configuration changes.
Stream Monitoring will be temporarily unavailable.
The Stream API will support read operations only. Requests that modify data will not be processed while the system is in read-only mode.

Maintenance Window:
A 2-hour maintenance window has been scheduled. We expect the maintenance activities to be completed in less than one hour, with full functionality restored as soon as the work is finished.

We appreciate your patience and understanding as we complete these improvements. Thank you for your continued support as we work to enhance the SoundStack platform.
Jul 31, 17:51 UTC

Aug 10, 2026

No incidents reported.

Aug 9, 2026

No incidents reported.

Aug 8, 2026

No incidents reported.

Aug 7, 2026

No incidents reported.

Aug 6, 2026

No incidents reported.

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