Console(Stream) monitoring
Update - Update – Monitoring System

We have identified the issue causing increased false positive alerts in our monitoring system and are actively working toward a full resolution.

This issue is limited to monitoring accuracy and does not impact stream delivery or uptime.

As a temporary mitigation, we have disabled automated monitoring alerts to prevent unnecessary notifications. Customers will not receive alert emails while this is in place. No action is required on your end.

We are continuing to make progress and will restore alerting once accuracy has been fully resolved.

We will share further updates as work continues.
Mar 25, 2026 - 17:45 UTC
Investigating - We’re currently experiencing an increase in false positive alerts from our stream monitoring systems.
Our team is actively investigating the cause of these alerts and working to restore normal monitoring accuracy.
We’ll continue to provide updates as more information becomes available.
Mar 25, 2026 - 10:21 UTC
Uptime over the past 90 days. View historical uptime.
Content Delivery Operational
90 days ago
100.0 % uptime
Today
Live Streaming Delivery - US-EAST Operational
90 days ago
100.0 % uptime
Today
Live Streaming Delivery - US-WEST Operational
90 days ago
100.0 % uptime
Today
Live Streaming Delivery - US-CENTRAL Operational
90 days ago
100.0 % uptime
Today
Live Streaming Delivery - EU Operational
90 days ago
100.0 % uptime
Today
On-demand/Podcast Delivery - US-EAST Operational
90 days ago
100.0 % uptime
Today
On-demand/Podcast Delivery - US-CENTRAL Operational
90 days ago
100.0 % uptime
Today
On-demand/Podcast Delivery - US-WEST Operational
90 days ago
100.0 % uptime
Today
On-demand/Podcast Delivery - EU Operational
90 days ago
100.0 % uptime
Today
Advertising Operational
90 days ago
100.0 % uptime
Today
Live Streaming Ad Delivery Operational
90 days ago
100.0 % uptime
Today
On-demand/Podcast Ad Delivery Operational
90 days ago
100.0 % uptime
Today
VAST Ad Delivery Operational
90 days ago
100.0 % uptime
Today
Monetize Operational
90 days ago
100.0 % uptime
Today
Live365 Operational
90 days ago
100.0 % uptime
Today
Live365 Streaming Operational
90 days ago
100.0 % uptime
Today
Live365 Ad Delivery Operational
90 days ago
100.0 % uptime
Today
Live365 Dashboard Operational
90 days ago
100.0 % uptime
Today
Live365 Applications Operational
90 days ago
100.0 % uptime
Today
Live365 APIs Operational
90 days ago
100.0 % uptime
Today
Live365 Helpdesk Operational
90 days ago
100.0 % uptime
Today
Live365 Reporting Operational
90 days ago
100.0 % uptime
Today
Components & Services Operational
90 days ago
99.97 % uptime
Today
Console Dashboard Operational
90 days ago
100.0 % uptime
Today
Console APIs Operational
90 days ago
100.0 % uptime
Today
Insights Dashboard Operational
90 days ago
100.0 % uptime
Today
Insights APIs Operational
90 days ago
100.0 % uptime
Today
Login Services Operational
90 days ago
99.72 % uptime
Today
Windows Servers Operational
90 days ago
100.0 % uptime
Today
Web Hosting Services Operational
90 days ago
100.0 % uptime
Today
Billing Services Operational
90 days ago
100.0 % uptime
Today
Transcoding Operational
90 days ago
100.0 % uptime
Today
Podcaster Operational
90 days ago
100.0 % uptime
Today
Sites Operational
90 days ago
100.0 % uptime
Today
SoundStack Website Operational
90 days ago
100.0 % uptime
Today
SoundStack Helpdesk Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Mar 25, 2026
ARM/Insights - Peak Listeners Graph Display
Resolved - The issue affecting the Analytics & Reporting Manager (Insights), where the Peak Listeners graph was not updating correctly, has now been fully resolved.
We have continued to monitor the system after the fix was applied and have not observed any further anomalies. Stability has been confirmed.
We appreciate your patience while this issue was being investigated and resolved.
If you notice anything unexpected, please don’t hesitate to reach out to our support team.
Mar 25, 17:04 UTC
Monitoring - We identified an issue affecting the Analytics & Reporting Manager (Insights), where the Peak Listeners graph was not updating correctly and appeared static.
A hotfix has now been deployed, restoring the data, as a result, the graph will now reflect accurate values moving forward.
We will continue monitoring the situation to ensure stability.
We appreciate your patience and understanding.
Mar 24, 17:27 UTC
Live365 Streaming Network Maintenance
Completed - The scheduled maintenance has been completed.
Mar 25, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 08:00 UTC
Scheduled - Our engineering team will perform scheduled maintenance on the Live365 Streaming Network.

Impact:
Minimal. During the maintenance window, a small number of Live365 stations operating in LiveDJ, AutoDJ, Relay, or Scheduled Event modes may experience brief interruptions of less than 1 minute of silence for some listeners
Mar 24, 18:34 UTC
Mar 24, 2026
Mar 23, 2026

No incidents reported.

Mar 22, 2026

No incidents reported.

Mar 21, 2026

No incidents reported.

Mar 20, 2026

No incidents reported.

Mar 19, 2026
Live365 Streaming Network
Completed - The scheduled maintenance has been completed.
Mar 19, 02:17 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 02:00 UTC
Scheduled - Our Engineering team will be performing scheduled maintenance on the Live365 Streaming Network.

Impact:
Minimal impact is expected. No downtime for stations or listeners is anticipated during the maintenance window.
Mar 17, 18:33 UTC
Mar 18, 2026

No incidents reported.

Mar 17, 2026

No incidents reported.

Mar 16, 2026

No incidents reported.

Mar 15, 2026

No incidents reported.

Mar 14, 2026

No incidents reported.

Mar 13, 2026

No incidents reported.

Mar 12, 2026
Console (Stream) and Podcaster (Podcast) Systems and API Maintenance
Completed - The scheduled maintenance has been completed.
Mar 12, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 08:00 UTC
Scheduled - As part of our ongoing infrastructure improvements, SoundStack will be performing a scheduled upgrade to the databases supporting Console (Stream) and Podcaster (Podcast).

Impact to Users:
During the maintenance window, clients may experience brief interruptions in Console and Podcaster availability, including API access, lasting a few seconds.
Streaming and podcast delivery will not be affected by this maintenance.

We appreciate your patience and understanding as we continue to improve the reliability and performance of our platform.
Mar 10, 21:10 UTC
Mar 11, 2026
Scheduled Maintenance – SoundStack Monetize
Completed - The scheduled maintenance has been completed.
Mar 11, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 16:00 UTC
Scheduled - Our engineering team will be performing maintenance to improve the Monetize dashboard and upgrade the underlying database.

During this time, the SoundStack Monetize dashboard may experience a brief interruption. The expected impact is minimal and should last less than 5 minutes.

We appreciate your patience while we complete these improvements.
Mar 11, 09:04 UTC
Scheduled Maintenance – SoundStack Monetize
Completed - The scheduled maintenance has been completed.
Mar 11, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 04:00 UTC
Scheduled - Our engineering team will be performing maintenance to improve the Monetize dashboard and upgrade the underlying database.

During this time, the SoundStack Monetize dashboard may experience a brief interruption. The expected impact is minimal and should last less than 5 minutes.

We appreciate your patience while we complete these improvements.
Mar 9, 21:54 UTC
Dallas Upstream Connectivity
Resolved - This incident has been resolved.
Mar 11, 03:21 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 10, 23:25 UTC
Investigating - We are currently investigating an incident affecting network infrastructure in one of our Dallas data centers (DAL03). Our engineering team is actively working to identify the root cause and resolve the issue.

We will provide further updates as more information becomes available. Thank you for your patience and understanding.
Mar 10, 23:05 UTC
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