Platform Infrastructure Upgrade - Insights
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 2025 - 02:00 UTC
Scheduled - SoundStack is performing scheduled maintenance to improve the performance, stability, and scalability of our Analytics and Reporting Manager systems (Insights). This work is part of our ongoing efforts to enhance the customer experience and ensure long-term reliability.

User Impact:
During the 6-hour maintenance window, users may experience temporary service disruptions lasting approximately 60 minutes.

Please note: No data will be lost, and all analytics and reporting data will be fully restored once maintenance is complete.

We appreciate your understanding as we continue to improve your experience.
Jun 22, 2025 02:00-08:00 UTC
Uptime over the past 90 days. View historical uptime.
Content Delivery Operational
90 days ago
100.0 % uptime
Today
Live Streaming Delivery - US-EAST Operational
90 days ago
100.0 % uptime
Today
Live Streaming Delivery - US-WEST Operational
90 days ago
100.0 % uptime
Today
Live Streaming Delivery - US-CENTRAL Operational
90 days ago
100.0 % uptime
Today
Live Streaming Delivery - EU Operational
90 days ago
100.0 % uptime
Today
On-demand/Podcast Delivery - US-EAST Operational
90 days ago
100.0 % uptime
Today
On-demand/Podcast Delivery - US-CENTRAL Operational
90 days ago
100.0 % uptime
Today
On-demand/Podcast Delivery - US-WEST Operational
90 days ago
100.0 % uptime
Today
On-demand/Podcast Delivery - EU Operational
90 days ago
100.0 % uptime
Today
Advertising Operational
90 days ago
100.0 % uptime
Today
Live Streaming Ad Delivery Operational
90 days ago
100.0 % uptime
Today
On-demand/Podcast Ad Delivery Operational
90 days ago
100.0 % uptime
Today
VAST Ad Delivery Operational
90 days ago
100.0 % uptime
Today
Monetize Operational
90 days ago
100.0 % uptime
Today
Live365 Under Maintenance
90 days ago
100.0 % uptime
Today
Live365 Streaming Operational
90 days ago
100.0 % uptime
Today
Live365 Ad Delivery Operational
90 days ago
100.0 % uptime
Today
Live365 Dashboard Operational
90 days ago
100.0 % uptime
Today
Live365 Applications Operational
90 days ago
100.0 % uptime
Today
Live365 APIs Operational
90 days ago
100.0 % uptime
Today
Live365 Helpdesk Operational
90 days ago
100.0 % uptime
Today
Live365 Reporting Under Maintenance
90 days ago
100.0 % uptime
Today
Components & Services Under Maintenance
90 days ago
100.0 % uptime
Today
Console Dashboard Operational
90 days ago
100.0 % uptime
Today
Console APIs Operational
90 days ago
100.0 % uptime
Today
Insights Dashboard Operational
90 days ago
100.0 % uptime
Today
Insights APIs Under Maintenance
90 days ago
100.0 % uptime
Today
Login Services Operational
90 days ago
100.0 % uptime
Today
Windows Servers Operational
90 days ago
100.0 % uptime
Today
Web Hosting Services Operational
90 days ago
100.0 % uptime
Today
Billing Services Operational
90 days ago
100.0 % uptime
Today
Transcoding Operational
90 days ago
100.0 % uptime
Today
Podcaster Operational
90 days ago
100.0 % uptime
Today
Sites Operational
90 days ago
100.0 % uptime
Today
SoundStack Website ? Operational
90 days ago
100.0 % uptime
Today
SoundStack Helpdesk Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 22, 2025

Unresolved incident: Platform Infrastructure Upgrade - Insights.

Jun 21, 2025

No incidents reported.

Jun 20, 2025

No incidents reported.

Jun 19, 2025
ARM/Insights - Delayed Analytics Reporting
Resolved - This incident has been resolved.
Jun 19, 12:26 UTC
Monitoring - We’re seeing signs that statistics are beginning to recover. Our team will continue to closely monitor the system to ensure full stability. Thank you again for your patience!
Jun 18, 20:53 UTC
Investigating - We're currently investigating an issue affecting the Analytics & Reporting Manager (Insights), where statistics may appear lower than expected. Our engineering team is actively working to resolve this. We appreciate your patience and understanding!
Jun 18, 16:59 UTC
Jun 18, 2025
Jun 17, 2025
Degraded Analytics Performance
Resolved - This incident has been resolved.
Jun 17, 17:36 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 17, 15:32 UTC
Investigating - Our engineering team is actively investigating an issue that is leading to intermittent access disruptions on the Arm/Insights platform. We want to assure you that this incident does not affect any statistical data; only the ability to access the platform is impacted.
We are working diligently to identify the root cause and implement a fix as quickly as possible.
Jun 17, 14:42 UTC
Reporting Delay on Marketplace Dashboard
Resolved - We have confirmed that all reporting functionality for the monetize dashboard has been returned. Please get in touch with support@soundstack.com if you are still experiencing any issues or have any questions.
Jun 17, 16:51 UTC
Investigating - We are investigating a delay in data reporting from a demand partner. This delay is causing the publisher's monetize dashboard to be inaccurate and missing some data. This is not impacting ad performance and is only a delay in the statistics showing up on the dashboard. Once the reporting issue is resolved, all back stats will be returned to the dashboard.

Thank you for your patience as our team resolves this issue. Once all reporting is restored, we will update this status dashboard.
Jun 15, 14:57 UTC
Jun 16, 2025

No incidents reported.

Jun 15, 2025
Jun 14, 2025

No incidents reported.

Jun 13, 2025

No incidents reported.

Jun 12, 2025

No incidents reported.

Jun 11, 2025

No incidents reported.

Jun 10, 2025

No incidents reported.

Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

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