Console(Stream) monitoring

Incident Report for SoundStack

Update

Update – Monitoring System

We have identified the issue causing increased false positive alerts in our monitoring system and are actively working toward a full resolution.

This issue is limited to monitoring accuracy and does not impact stream delivery or uptime.

As a temporary mitigation, we have disabled automated monitoring alerts to prevent unnecessary notifications. Customers will not receive alert emails while this is in place. No action is required on your end.

We are continuing to make progress and will restore alerting once accuracy has been fully resolved.

We will share further updates as work continues.
Posted Mar 25, 2026 - 17:45 UTC

Investigating

We’re currently experiencing an increase in false positive alerts from our stream monitoring systems.
Our team is actively investigating the cause of these alerts and working to restore normal monitoring accuracy.
We’ll continue to provide updates as more information becomes available.
Posted Mar 25, 2026 - 10:21 UTC