Internet Connectivity Instability

Incident Report for SoundStack

Update

Connectivity remains stable following the network traffic rerouting, and we have not observed any further issues. Our team will continue to monitor the situation closely to ensure services remain stable.
Posted Sep 02, 2026 - 21:16 UTC

Update

We are continuing to monitor for any further issues.
Posted Sep 02, 2026 - 14:18 UTC

Monitoring

We have rerouted affected network traffic and are seeing connectivity stabilize. Our team is continuing to monitor the situation closely to ensure services remain stable.
Posted Sep 02, 2026 - 14:10 UTC

Investigating

We’re currently experiencing intermittent connectivity issues affecting a portion of SoundStack services due to a network routing issue. Our team is actively working to restore normal traffic flow, while built-in redundancy is helping minimize customer impact. We’re closely monitoring the situation and will provide additional updates as more information becomes available.
Posted Sep 02, 2026 - 13:57 UTC
This incident affects: Content Delivery (Live Streaming Delivery - US-WEST, On-demand/Podcast Delivery - US-WEST).