We apologize for the inconvenience, but we are currently experiencing a configuration issue with our vendor's help portals. As a result, customers are unable to log in to access the portals.
Rest assured, we are still actively monitoring and responding to tickets submitted via email. So if you need assistance or wish to continue a conversation related to a ticket, please feel free to reply directly from your email client. Our support team will promptly address your inquiries.
However, we understand that customers may also be unable to check the status of their tickets through the help portals. We apologize for this inconvenience as well.
We are actively working with our vendor to resolve the configuration issue and restore full functionality to the help portals. We will keep you updated on the progress and notify you as soon as the issue is resolved.
Thank you for your understanding, and we appreciate your patience during this time. If you have any urgent concerns, please don't hesitate to reach out to us via email.
Posted May 27, 2023 - 00:59 UTC
This incident affected: Sites (SoundStack Helpdesk) and Live365 (Live365 Helpdesk).